The University Grants Commission (UGC) has established the e-Samadhan platform, a digital initiative designed to address and resolve grievances from stakeholders, including students, teaching faculty, non-teaching staff, and institutions. This platform ensures a time-bound mechanism for redressal of complaints, enhancing transparency and accountability within higher education institutions.e-Samadhaan+1e-Samadhaan+1
Key Features of e-Samadhan:
- Unified Grievance Portal: Consolidates various grievance mechanisms into a single window system, allowing stakeholders to register complaints, provide feedback, and raise queries efficiently. e-Samadhaan+1e-Samadhaan+1
- 24×7 Accessibility: Stakeholders can lodge complaints at any time through the online portal or via a toll-free number.e-Samadhaan
- Time-Bound Resolution: The platform ensures grievances are addressed within stipulated timelines, depending on the nature of the issue. For instance:
- Student-related matters: 20 working dayse-Samadhaan
- Teaching/Non-Teaching staff issues: 15 working daysBihar Agricultural University+4e-Samadhaan+4raiuniversity.edu+4
- University/College matters: 20 working dayse-Samadhaan
- Student-related matters: 20 working dayse-Samadhaan
Contact Information:
- Toll-Free Number: 1800-111-656 (Available 24×7 for lodging complaints)e-Samadhaan+1e-Samadhaan+1
- Email: e-samadhan@ugc.gov.inugc.gov.in+2e-Samadhaan+2ugc.gov.in+2
For grievances specifically related to ragging, stakeholders are advised to use the dedicated Anti-Ragging Helpline:e-Samadhaan
- Website: https://www.antiragging.in/e-Samadhaan+1e-Samadhaan+1
- Complaint Registration: https://www.antiragging.in/complaint_register_form.htmle-Samadhaan
- Helpline Number: 1800-180-5522e-Samadhaan+1e-Samadhaan+1
- Email: helpline@antiragging.ine-Samadhaan+1e-Samadhaan+1
The e-Samadhan platform reflects UGC’s commitment to creating a responsive and accountable educational environment by effectively addressing and resolving grievances in a structured manner.